@jgombita Without a doubt, especially when you get to a department level. That’s where bad leaders can hide out for years. #commschat
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April 21, 2015 Transcript of #CommsChat on leadership and trust
This week we were excited to be joined by the Institute of Internal Communication (@IoICNews) and Nick Terry (@topbanananick) co-founder of Top Banana, who helped us to explore how internal communicators can build trust in leaders. Both organisations have recently launched a report on the subject with Westminster Business School.
Read the highlights:
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@CatherinePark3 Economic crisis plus business mistakes before and during have affected engagement and trust #commschat
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@topbanananick One issue is trust in leadership is often assumed rather than continually invested in #commschat
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@LeavUrImge2FDP Trust in leadership sets the tone 4 trust in business. Often inseperable, especially when shareholders involved. #Commschat
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@chuckgose First and foremost, the #internalcomms team must trust leadership and in turn leadership must trust them. #commschat
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@jgombita It’s the RARE company @CommsChat where corporate culture and “values” don’t stem from the top. Belief in them related to trust. #commschat
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@IoICNews T3: Providing honest/constructive feedback and advice to leaders on comms is a key role for communicators #commschat
Read the full conversation below:
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How IoIC’s Internal Communicator of the Year became a trusted adviser. Speaking at #ioiclive15 too! http://bit.ly/1yjiUCH #commschat
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Listening is key to building trust. IC’s can help their leaders listen in a number of different ways #commschat
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@chuckgose no, but specific departments can definitely be impacted. Some roles are more vulnerable than others. #commschat
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T4: How can internal communicators rebuild trust between leaders and employees? How does that translate to the wider public? #commschat
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Staff communication is too often viewed by managers as an add-on to their role and not integral to it #commschat
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Staff would rather know – saves suspicion & grapevine going into overdrive! @amandacomms @topbanananick #commschat
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And to be seen as experts “@topbanananick: IC’s need to become experts on trust so that leaders trust them! #commschat”
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@MmNotes @topbanananick true even when it is a hard message to give #commschat
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.@amandacomms Leaders need to be seen to be trusted – its’ the white of the eyes piece! #commschat not always easy but their job.
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Keeping communication lines open & tranparent is also key whatever the #IC message @amandacomms @topbanananick #commschat
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Research suggests employees value face to face comms – helps to evaluate the openness and honesty of managers. #commschat
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CEO may be trustworthy but not the job title. Good point. “@blowndes: Trust in business and civic leaders is low #commschat”
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Why? Employees in certain cultures don’t trusts their manager let alone the leaders. AND are massively productive #commschat
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Old ‘command and control’ / top down approach not working. Chosen spokepeople aren’t trusted. Opp for comms people to look again #commschat
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@jgombita But when it’s a big company, they can’t fire everybody. 😉 #commschat
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@topbanananick and they have to recognise that every interaction with staff has to build trust – not easy #commschat
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@chuckgose that only works if the leader "allows" individuals (who don’t think like him/her) to continue working there…. #commschat
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Leaders need to be seen to be trusted – its’ the white of the eyes piece! #commschat
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@CommsChat A3 absolutely #ic need to seek the opportunity to coach on building trust – in many org who else? #commschat
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Communicators can help leaders see value in #IC @CommsChat – staff need to feel connected with to be engaged #CommsChat
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Trust in business and civic leaders is low (acc to @EdelmanPR trust baraometer research). Trust in other company reps isn’t #commschat
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T3 We talk a lot about IC’s becoming trusted advisors . IC’s need to become experts on trust so that leaders trust them! #commschat
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@jgombita I worked somewhere where it was a rallying cry for others. Wanted to prove we weren’t defined by leadership. #commschat
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Sorry I’ve not seen the report. But do you always have to trust your leaders to be productive and engaged? I’m not sure. #commschat
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As to how, in a business of 50 people or fewer, the CEO should be talking with everyone every day. #backtothefloor #CommsChat
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T3: focus starting to move from doing/technical skills to strategy, facilitating, coaching for communicators #commschat
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Sorry arriving a bit late for #commschat and will have to catch up
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Trust is reciprocal @CommsChat – leaders must believe in staff & likewise there should be trust in leaders for effective org #commschat
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A2. Who wants to work for co where you can’t or don’t trust its leader? Recipe for unhappiness, disengagement, lower productivity #Commschat
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A3 Absolutely but it will collapse around them if he or she and other departments don’t walk the talk #CommsChat
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@chuckgose Yes, very much a 2-way thing #commschat
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Everyone glad Monday is over? #commschat #Enterprisehour #fbloggers #northeasthour #pborohour
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Also…humans are social creatures – we need trust to thrive and this is true in business environment too #commschat
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Authenticity is the key here. Openness can be tok transparent. (Pun intended) aha something and follow through #commschat
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T3: Providing honest/constructive feedback and advice to leaders on comms is a key role for communicators #commschat
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@CommsChat First and foremost, the #internalcomms team must trust leadership and in turn leadership must trust them. #commschat
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To flip it, the presence of trust drives engagement, collaboration, problem solving and performance #commschat
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T3: How can internal communicators support and coach a leader to build trust? Should that be the role of #IC folk? #commschat
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It’s the RARE company @CommsChat where corporate culture and "values" don’t stem from the top. Belief in them related to trust. #commschat
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@kev_mccdougall The report is about the links between leadership, communication and trust. #commschat
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Openness is the single most important driver of trust. Leaders need to be open, honest and communicative #commschat
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A1 Suspect British public feels similar to Canadian: Belief financial health to report to shareholders tops public trust for CEOs #CommsChat
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@kev_mcdougall It’s about both. @IoICNews can shed some light on research, but we’ll tie it back to #IC with the next topic #commschat
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Hi is this about IC and trust or Trust in business in general. Topics are a bit vague #commschat
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@CommsChat Trust is tough to achieve and so easily lost. Rebuilding is exponential the effort. #commschat
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Leaders have a key role in pulling everything together – consistency of goals, values, words, actions. Required for trust #commschat
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@CommsChat partly. It’s difficult to have it without trusted leadership. Trust is hard earned and easily squandered #commschat
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@CommsChat Trust in leadership sets the tone 4 trust in business. Often inseperable, especially when shareholders involved. #Commschat
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Topic 2: How and why is lack of trust damaging to business? #commschat
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Wonder if those lovely people @CommsNerds have some info relating to #IC questions on #commschat
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@CommsChat Internally? Yes. Externally? No. It’s different for employees and customers. #commschat
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Should trust in business be reliant upon trust in leadership? When is that the case? #commschat
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Will be sending a few comms-related tweets for next hours as am jumping onto the weekly #commschat
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“@CommsChat: We’re discussing research they took into the relationship btw leadership and #IC #commschat” might be of interest @RachelRadian
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UK business leaders are being treated with ever increasing caution due to wider context of UK political and financial landscape #commschat
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#commschat-ers, do you guys still trust business leaders? (theoretically those outside your organisations!)
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Economic crisis plus business mistakes before and during have affected engagement and trust #commschat
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One issue is trust in leadership is often assumed rather than continually invested in #commschat
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Oh also, I’m sure Catherine and Nick will be happy to share details about the report as we go. So any questions, fire away! #commschat
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Topic 1: Only one in four members of the British public trust business leaders to do the right thing, why? #commschat
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Catherine Park here talking about the report for IoIC #commschat
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I’ll let our guests introduce themselves then we’ll jump right into topic 1 #commschat
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Welcome guests and #commschat-ers alike. If you’re tweeting, please please use the #commschat tag in all your posts
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It’s really interesting stuff too! If you haven’t had a read yet: http://communicatemagazine.co.uk/news/5854-internal-communicators-and-leadership … #commschat @Communicatemag
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We’re discussing research they took into the relationship btw leadership and #IC. #commschat
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Tonight we’re joined by @IoICNews @topbanananick and maybe a cameo by @stevedoswell #commschat
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#commschat: looks at all aspects relating to communications, When: Mondays, 8:00pm UK. #tweetchatshappeningnow
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Hi all, Brittany here for the next hour of #commschat fun
Institute of IC 
Nick Terry 
Judy Gombita 
CommsChat 
Philip Gillingham 
Michelle Baillie 
Duncan Hopwood 
Amanda Coleman 
Kevin McDougall 
Ben Lowndes 
Chuck Gose 
Rebecca Vose 
Farrah Parker 
CommsHero 
Jo Short 
Catherine Park 
Gnosis Media Group See what others are talking about "Brittany Golob"
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