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September 8, 2015 Transcript of #CommsChat on crisis leadership
Last week’s #CommsChat featured @dominiccockram from Steelhenge Consulting for an examination of leadership in crisis situations.
The highlights:
- @EventopediaUK A1. Leading in a crisis is also about using the strengths of all the team > so clear communication & co-ordination are critical
- @dominiccockram The leader must be the one to show compassion, responsibility and transparency, as the public face of the business.
- @marywhenman If a #crisis is badly handled, it is likely to be as/more damaging to #reputation than what originally caused it
- @Anthony_North ID a defined and prepared War Room team, empowered to sign off external quotes. Ensure all others know to “no comment”
And the first part of the full (very long) transcript:
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. @CommsChat getting ppl to calm down, take a breath, ignore ringing phones for 5 mins to decide initial holding lines #CommsChat
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.@dellerm @CommsChat How much reliance should PR newcomers put on our leaders? What are steps we should take on our own? #CommsChat
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@CommsChat You can only plan for so many eventualities but principles of good crisis management should ALWAYS prevail regardless #Commschat
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Late to #commschat (had to eat!) but really interesting topic tonight. Follow the hashtag if you’re interested in crisis comms.
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@dominiccockram @CommsChat Absolutely. And must not appear defensive. Transparency will alleviate such a view. #CommsChat
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@GillianNeild @CommsChat Spot on. The 3 C’s of Clarity, Consistency & Coherence are critical communication tools in a crisis #CommsChat
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Joining #Commschat. Really agree with this – internal leadership matters as well as external presence in crisis
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A1. Leading in a crisis is also about using the strengths of all the team > so clear communication & co-ordination are critical #commschat
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@CommsChat morale booster, decision maker, firm and consistent source of direction #commschat
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.@CommsChat also for a comms leader we need to make sure the team is joined up and well looked after. #CommsChat
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@CommsChat Finally, the leader must lead and be seen to stand up and do so. #CommsChat
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A1. Take Responsibility > Accept Blame If Necessary > Demonstrate Empathy > Have A Plan > Clearly Communicate The Plan #CommsChat
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@GillianNeild Thank you for joining us 🙂 #CommsChat
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@CommsChat Finally, the leader must be good at communicating although often many others will also do this as well.#CommsChat
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.@CommsChat in an org it’s getting as many of the facts together early and a good mechanism of making decisions. #CommsChat
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@CommsChat The leader must be the one to show compassion, responsibility and transparency, as the public face of the business.#CommsChat
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@CommsChat #commschat leader should provide clear direction that is consistent and coherent
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@CommsChat The leader needs to be strategic when all around may be in chaos, to keep their eyes looking forwards.#CommsChat
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#commschat joining a little bit late…evening all!
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A1. The psychology of managing a crisis in the right way is critical > For your team, your customers, clients, stakeholders #Commschat
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@CommsChat The leader’s role is to be front and centre of the response. Often required in several places at once which is tricky.#CommsChat
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First topic of the night: What is the role of a leader during a crisis situation? #CommsChat #crisiscomms
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@AdamAzor Thanks for adding me to your #commschat list Adam
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remember to use the #CommsChat hashtag in your tweets tonight
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Tonoight we’re joined by @dominiccockram crisis management specialist #CommsChat
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We’re back! Welcome to tonight’s #CommsChat on crisis comms and leadership
Lizzy Bell 
Brittany Villegas 
Adam Fairclough 
Maxim 
CommsChat 
Neil Cardwell 
Lindsay 
Martin Deller 
dominic cockram 
ANewton 
Gillian Neild See what others are talking about "Emily Andrews"
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