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September 22, 2015 Transcript of #CommsChat on social collaboration continued…

 

  1. Have a good evening

  2.  

    Thank you for the fun discussion and experience in social collaboration everyone!

  3.  

    Thanks for an excellent discussion! Check back tomorrow for the recap on

  4.  

    Ok guys, fantastic hour. Feel free to keep chatting but I’m signing off soon til next week.

  5.  

    A5 Challenge – growing flow of information to process

  6.  

    agree, trust first, ban later is the way

  7.  

    I guess that’s when you make it a core part of company culture and make that culture very clear to job candidates.

  8.  

    more ways to reach your service is better. You just need to be prepared to handle stream of info coming

  9.  

    A6 the big challenge is how to keep connect engaged. Keep them engaged with such .

  10.  

    One major challenge is simply employing people who don’t like to collaborate.

  11.  

    Ppl should be trusted to collaborate responsibly otherwise you’ve got much bigger problems to deal with!!

  12.  

    Q4 Would u say it’s important 2 b available 2 customers via many mediums (so they can choose)? Is that part of this?

  13.  

    CS is better when customer feels that work is in progress. Basically you should communicate with them more

  14.  

    A5 it can be used to identify experts who want to train those who need to be. Both meet socially

  15.  

    A5 Easy to follow experts and get their news, links to articles and videos, tutorials and new docs

  16.  

    A5: Can help eliminate out-of-date manuals, procedures and processes

  17.  

    I’m still interested in hearing about #4 too re: customer service if or others have insight to share.

  18.  

    work should be comfortable, but who will make it so other than people themselves?

  19.  

    In a way wikipedia is good example of good leadership in SC that encourages debates, discussions, sharing, collaboration

  20.  

    We shouldn’t be afraid to use tools just because their potential misuse

  21.  

    True – gives new meaning to digital workspace but important to strike work life balance too as work becomes mobile?

  22.  

    We have 6 topics tonight, so I’ll rush through em but feel free to carry on -ing about earlier ones too!

  23.  

    Agree, staff need a voice & mechanism to share ideas, best practice, tacit knowledge etc

  24.  

  25.  

    Using cloud, social and mobile tech effectively we can release some time-frame pressure from people and let them produce ideas

  26.  

    It’s the tool. Ideas are right there, it’s only matter of getting them and not muting everything

  27.  

    A3 Ensure the strategy target right audience.First impression is the last- go with that approach. Hire expert to do if u can’t

  28.  

    Business imprv harnessing collective know-how and the potential returns from great ideas of all staff members

  29.  

    A3: starting by recognising the importance of social collaboration & benefit to business – it’s not time wasting

  30.  

    A3 Business 1st define the need for it, then fine ways like Taking help of Expert. It can’t be experimented

  31.  

    Am taking part in a panel soon on this topic, any good sources for ROI and business case for SC

  32.  

    perceived wisdom is to identify the problem you want to solve right? Inefficiencies, silo thinking, duplication of effort …

  33.  

    A3 Other Social Collaborative tools which i like

  34.  

    Time for T3


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