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September 8, 2015 Transcript of #CommsChat on crisis leadership

Last week’s #CommsChat featured @dominiccockram from Steelhenge Consulting for an examination of leadership in crisis situations.

The highlights:

  • @EventopediaUK A1. Leading in a crisis is also about using the strengths of all the team > so clear communication & co-ordination are critical
  • @dominiccockram The leader must be the one to show compassion, responsibility and transparency, as the public face of the business.
  • @marywhenman If a #crisis is badly handled, it is likely to be as/more damaging to #reputation than what originally caused it
  • @Anthony_North ID a defined and prepared War Room team, empowered to sign off external quotes. Ensure all others know to “no comment”

 

And the first part of the full (very long) transcript:

 

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