engagement

Contributors

Brittany Golob

Amy Sandys

January 14, 2013 #CommsChat on digital comms in football

This week on #CommsChat, we’ll discuss social media, community engagement and digital communications in football. Last week, Twitter released its #TwitterLeagueTable, ranking the clubs that use social media most effectively. Don’t miss out on the opportunity to hear from our guests — @AdamHulme86, multimedia officer for Queen’s Park Rangers and @Joe_Ferrari, head of media at Norwich […]

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December 18, 2012 #CommsChat on digital and SEO with Jonathan Allen

This week’s #CommsChat was the last before the new year and was a rollicking pre-Christmas chat on digital marketing, SEO and social media. We were joined by Jonathan Allen the director of Search Engine Watch. Everyone here at #CommsChat wishes all of you a very happy new year! Check out some highlighted tweets below: @adamrubins we have seen […]

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December 11, 2012 Transcript of #commschat on trust

Nobody enjoys spending half an hour on hold with a customer service representative, or sending a tweet or an email citing a problem, only to see little to no resolution. Last week’s #CommsChat discussed how poor customer service can lead to a decline in trust for brands and companies. We were joined by Kate Joseph from […]

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November 13, 2012 Transcript of #CommsChat with Jeremy from PromoVeritas

On this week’s #CommsChat we ran through the issues related to promotions, competitions and prize draws in the digital world. We were joined by Jeremy from PromoVeritas who fielded questions from tweeters. Did you know that there are regulations governing promotions in different countries? Or that 10 to 50% of Facebook clicks are unverifiable? If you […]

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November 6, 2012 Transcript of #CommsChat on internal communications

The Guy Fawkes Night edition of #CommsChat was a rollicking hour on internal comms with guest Kerry O’Callaghan the VP of global brand communications at GlaxoSmithKline. Fireworks erupted as tweeters clashed over the role of IC and HR teams. Sparks flew when commenters debated the ability of internal comms to address company culture. For the […]

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September 25, 2012 Transcript of #CommsChat with Will McInnes

Last night’s #CommsChat featured Will McInnes, the author of Culture Shock: A Handbook for 21st Century Business. We discussed modern business culture and social media’s impact on businesses. Here are some interesting tweets from last night: @willmcinnes We all know it’s flawed. 20th century business is sad, flabby, unfair, idiotic. Time to upgrade, mofos. @engagingbrand @markpinset I agree but […]

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