customer service

Contributors

Brittany Golob

Amy Sandys

January 22, 2013 Transcript of #CommsChat on community management

This week, #CommsChat discussed community management and the ways and means of managing an online audience. @VirCommSummit provided lucid guidance throughout the chat and explained the challenges posed to community managers. To see more about community management, check out the Virtual Community Summit. Some of the standout tweets from the hour are: @vircommsummit Since the rise […]

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January 15, 2013 Transcript of #CommsChat on digital comms in sport

This week, guests @joe_ferrari from NCFC and @adamhulme86 from QPR joined us in a #CommsChat discussing digital communications in football. They shared their thoughts on how best to use social media for community engagement, customer service and marketing. Here’s what Adam and Joe had to say about the most important things a football club must […]

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December 18, 2012 #CommsChat on digital and SEO with Jonathan Allen

This week’s #CommsChat was the last before the new year and was a rollicking pre-Christmas chat on digital marketing, SEO and social media. We were joined by Jonathan Allen the director of Search Engine Watch. Everyone here at #CommsChat wishes all of you a very happy new year! Check out some highlighted tweets below: @adamrubins we have seen […]

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December 11, 2012 Transcript of #commschat on trust

Nobody enjoys spending half an hour on hold with a customer service representative, or sending a tweet or an email citing a problem, only to see little to no resolution. Last week’s #CommsChat discussed how poor customer service can lead to a decline in trust for brands and companies. We were joined by Kate Joseph from […]

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November 13, 2012 Transcript of #CommsChat with Jeremy from PromoVeritas

On this week’s #CommsChat we ran through the issues related to promotions, competitions and prize draws in the digital world. We were joined by Jeremy from PromoVeritas who fielded questions from tweeters. Did you know that there are regulations governing promotions in different countries? Or that 10 to 50% of Facebook clicks are unverifiable? If you […]

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September 25, 2012 Transcript of #CommsChat with Will McInnes

Last night’s #CommsChat featured Will McInnes, the author of Culture Shock: A Handbook for 21st Century Business. We discussed modern business culture and social media’s impact on businesses. Here are some interesting tweets from last night: @willmcinnes We all know it’s flawed. 20th century business is sad, flabby, unfair, idiotic. Time to upgrade, mofos. @engagingbrand @markpinset I agree but […]

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