customer experience

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Brittany Golob

Elettra Scrivo

December 11, 2012 Transcript of #commschat on trust

Nobody enjoys spending half an hour on hold with a customer service representative, or sending a tweet or an email citing a problem, only to see little to no resolution. Last week’s #CommsChat discussed how poor customer service can lead to a decline in trust for brands and companies. We were joined by Kate Joseph from […]

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