Crisis Comms

November 8, 2013 #CommsChat on #brandvandals

This week it’s a #commschat/#brandvandals special as authors @wadds and @mynameisearl join our weekly discussion. We’ll talk about the book, social engagement and the difference between complaining and brand vandalism. Some topics include: Is the relationship between an organisation and its audience really a war? How bad can it get? Is social media mobilising the […]

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October 29, 2013 Transcript of #CommsChat on social business

It was quite the hour last week on #CommsChat. We were joined by guest @jaycoopertweets from Bloom. In the midst of an impassioned discussion of social strategy and a look at some examples of consumer-facing social – like last week’s #AskBG initiative – MD of British Gas Business, Stephen Beynon, joined in as well. His […]

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October 24, 2013 #CommsChat on social business

Building a truly social business takes a defined focus on objectives, a thorough strategy and a lot of flexibility, among other things. This week, #CommsChat will be joined by Jay Cooper, COO of Bloom (@jaycoopertweets), who will discuss the perils of social, how to become a social business and social strategy. Topics include: What common strategic and […]

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August 20, 2013 Transcript of this week’s #commschat on brand crises and reputation

Last night we discussed the issues facing brands who have suffered serious crises or continue to be involved in scandals. We had a huge number of tweetchat responses to our queries, with contributors discussing brand crisis, the qualities a brand needs to recover, damaged reputation and the importance of internal as well as external comms. […]

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July 30, 2013 Transcript of #commschat on conflict comms

Last week on #CommsChat, we discussed local stakeholder engagement, the social licence to operate and risk assessment in unstable political environments. @AlbanyAssociate shared their thoughts on the matter. Read more on social licence to operate and comprehensive communications. Some highlighted tweets: @albanyassociate Yes, requires power-sharing and openness to negotiation and understanding the other side. Mediators often […]

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July 15, 2013 #CommsChat on conflict communications

This week, we’ll be joined by Albany Associates, experts in crisis and conflict communications with an outlook on building grassroots stakeholder engagement. They’ll discuss how companies build ties with the local community in unstable areas. What is the ‘social licence to operate’? How should companies investing in developing markets approach local comms? What steps should […]

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May 14, 2013 Transcript of #CommsChat on cyber security

Last week, we were joined by now-frequent #Commschat-er Chris Woods, head of digital at Hanover. We discussed the growing threat of cyber security and its potential impact on business. Some topics covered include how hacks are handled internally, what steps are taken to protect a company’s digital assets and the reputational impact of cyber security. […]

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May 9, 2013 #Commschat on cyber security

Cyber security has become a serious issue for everyone from a Facebook account holder to a small business to the armed forces. Twitter is especially prone to hacks, both serious and humorous. Regardless of the severity, maintaining security on social media and in digital communications can impact an organisation’s reputation. Chris Woods, digital director from […]

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April 29, 2013 #CommsChat on comms in mining and metals

Reputation in the extractives industry is complex and difficult as crisis is ever present and the need for risk management is of the utmost importance. Communicate magazine’s Reputation in Oil, Gas and Mining conference takes place on 13 June featuring a roster of speakers from the industry. This week, on #CommsChat, we’ll be joined by […]

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April 16, 2013 Transcript of #CommsChat on crisis comms

Last week, we were joined by a roster of esteemed crisis management and PR guests including: Nick Parker from The Writer, Enda Joyce from Hanover and Lisa Ronchetti from Ad Hoc PR. We discussed leadership, social media and reputation in crisis communications. And much more. Here are some highlighted tweets: @endajoyce77: A decent plan gives […]

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