Crisis Comms

September 25, 2015 #CommsChat on crisis communications

As the Volkswagen scandal continues to unfold, we talk about the communicator’s role in steering an organisation through some of its most challenging times. In this week’s #CommsChat, we will look at effective, and less effective, examples of crisis communications.  How is VW dealing with its crisis thus far? In the case of VW, it […]

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September 8, 2015 Transcript of #CommsChat on crisis leadership

Last week’s #CommsChat featured @dominiccockram from Steelhenge Consulting for an examination of leadership in crisis situations. The highlights: @EventopediaUK A1. Leading in a crisis is also about using the strengths of all the team > so clear communication & co-ordination are critical @dominiccockram The leader must be the one to show compassion, responsibility and transparency, […]

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September 2, 2014 Transcript of #CommsChat on social media and crisis management

This week on #commschat we spoke about crisis communications over social media platforms. We spoke about the opportunities and challenges that social media presents and shared best practice examples. @_digital_impact digital means you can hear what people say about your brand-allows you to react/change your message accordingly @JessAnstee benefits: ability to broadcast msg’s & interact with global […]

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August 28, 2014 #CommsChat on social media and crisis management

Inspired by Gregg’s recent expert handling of an internet-related crisis, we think about the threats and the possibilities of managing brand reputation in the digital age. Next week’s #CommsChat will focus on the role of social media platforms during crisis management. We have some guests TBA, but if you want to be a guest, let […]

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June 6, 2014 #CommsChat on the future of comms

Communications is a rapidly evolving industry, where will we be in five, or ten, years time? In the run up to futurecomms 2014, #CommsChat will discuss the future of our industry with @adamcranfield who heads up global marketing for Mynewsdesk. Topics include: Will content decisions be based more on previous performance than creative ideas? Will employers prioritise data […]

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June 3, 2014 Transcript of #CommsChat on the PRCA DARE awards

Last week on #CommsChat we were inspired by the PRCA DARE awards for Scotland and Northern Ireland that took place last week in Edinburgh. We chatted more broadly about what defines regional PR and how awards can champion its cause. ‏@SMXChat  A1. Skills ppl working in PR need: genuine passion for brand & transparent communications; regardless of […]

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February 14, 2014 #CommsChat on fiction, fantasy and reality

From The West Wing’s Toby and Sam to Babylon’s Liz Garvey and beyond, communicators have long been portrayed in television, film and other works of fiction. On Monday’s #CommsChat, we’ll be joined by Amanda Coleman (@AmandaComms) from Greater Manchester Police who will help us break down the character of communicators in Babylon, The Bill and others. She’ll […]

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November 12, 2013 Transcript of #CommsChat on #brandvandals

Last week, we featured the authors of the first book to have a hashtag as a title – Steve Earl and Stephen Waddington. The dynamic duo chatted about brand vandalism, crisis management and the abyss of complaints on social media. Some interesting tweets:  @AllthingsIC A2) Great phrase – ‘caustic criticism’ – key is for brands to […]

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November 8, 2013 #CommsChat on #brandvandals

This week it’s a #commschat/#brandvandals special as authors @wadds and @mynameisearl join our weekly discussion. We’ll talk about the book, social engagement and the difference between complaining and brand vandalism. Some topics include: Is the relationship between an organisation and its audience really a war? How bad can it get? Is social media mobilising the […]

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October 29, 2013 Transcript of #CommsChat on social business

It was quite the hour last week on #CommsChat. We were joined by guest @jaycoopertweets from Bloom. In the midst of an impassioned discussion of social strategy and a look at some examples of consumer-facing social – like last week’s #AskBG initiative – MD of British Gas Business, Stephen Beynon, joined in as well. His […]

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