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This week's chat

March 9, 2018 #CommsChat on delivering heroic customer engagement

This week on #CommsChat we’re joined by Asif Choudry, founder of @CommsHero, for a #CommsChat on delivering heroic customer engagement. We’ll look at the roles of communications teams in delivering customer engagement, the channels used by teams to achieve maximum reach and how engagement can reach internal stakeholders, too. Follow @CommsChat on Twitter and use the hashtag #CommsChat to get involved.

The topics are:

  • What role do comms teams play in delivering heroic customer engagement?
  • Is engaging with customers a 9-5 thing? Do customers expect an ‘always on’ supplier?
  • Which channels should be used to engage with customers? Which channels perform best in your campaigns?
  • How can heroic customer engagement be delivered to internal customers (e.g. staff, colleagues)?
  • Which brands would you give as examples of good and bad customer engagement?

Join us! We tweet from @CommsChat and #CommsChat takes place every Monday, from 8-9pm GMT. Anyone can take part in the discussion – simply follow the hashtag here or on Twitter. If you can’t make the chat or would like to revisit it, a transcript will be posted to Storify on Tuesday morning. We’d love to hear your suggestions for future topics – please get in touch with Amy at or contact us on Twitter with any ideas.

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