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This week's chat

September 5, 2011 #CommsChat with Amanda Coleman: Watching (and retweeting) the detectives

For the relaunch of #CommsChat, we’re delighted to welcome as our guest host Amanda Coleman. A regular #CommsChat contributor, Amanda is currently responsible for corporate communications at Greater Manchester Police.

Since 2010, Greater Manchester Police has pioneered social media usage among police teams in the UK, using various social media channels to communicate with citizens. Initially a way for the police force to improve engagement, reduce costs, and make communications more interactive, the recent disorder across the UK led to social media being integrated into GMP’s emergency planning.

Amanda will be discussing her work with GMP and how social media has revolutionised public sector communications. We’re very excited for Monday’s chat and we hope you’ll be able to join us!

Topics for #CommsChat with Amanda Coleman will include:

– Integrating social media into police and public sector communication plans
– Managing emergency/crisis communication in 2011 in the light of public disturbances
– Ensuring buy in from management when there is resistance or lack of understanding
– Managing the risks from devolving social media use

#CommsChat will take place on Monday evening at 8pm (BST). Head to to join the conversation.
Amanda’s biography:

Amanda has 20 years experience both as a journalist and in communication roles. For the past 10 years she has worked in senior communication roles within the police service and is currently responsible for Corporate Communications at Greater Manchester Police.

Initially, Amanda worked on local newspapers throughout the North West of England before moving into public relations working for a number of public sector organisations.

She has led the communication team at Greater Manchester Police during some challenging times including the death of the former Chief Constable and numerous counter terrorism investigations. Amanda has been part of the Force’s work to improve community engagement and communication. She was also responsible for the development of the GMP Twitter Day activity in October 2010 where the Force published details of all calls received in a 24 hour period.

Contact details:
Amanda Coleman
Head of Corporate Communications
Greater Manchester Police

Direct Telephone: 0161 856 2239
Twitter: @amandacomms
Google + : Amanda Coleman

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