Transcript of #CommsChat with IoIC

This week's chat

Last week, we were joined by IoIC president, Suzanne Peck. We discussed anything and everything IC and the 22-24 May IoIC annual conference (#IoICBristol13). If you missed out, hear what #CommsChat had to say about the future of internal communications.

Some standout tweets:

  • steve_murg The future holds whatever we want it to. Its up to us to create it and its exciting!
  • MontseCano Yes, it is. Big fan. It doesn’t have to be actual games. It can improve engagement, but it needs to be controlled
  • steve_murg photography is key, low res poor quality images ruin even the best content
  • IoICNews we use QR codes in employee mags and feedback sites to push ppl with no BYOD to content
  • binxyLJG With social, we have the channels but finding right approach, getting people to shift, is taking time.
  • Maxim_PR agreed – we worked on internal print newsletters last year. Proved so popular client wants to do it again

See the full hour:

 As for , we’ll be signing off. Transcript to be posted in the AM, as usual. G’night all! #commschat -9:00 PM May 20th, 2013

  

   but you could also start smaller…see  #commschat -9:00 PM May 20th, 2013

  

  family member works at Tesco, I’ll check with her #commschat -8:59 PM May 20th, 2013

  

 Well folks, that’s time. Many thanks to Suzanne from for tweeting re #IoICBristol13 programme:http://t.co/nIJBMvANNb #commschat -8:59 PM May 20th, 2013

  

  I agree, I think IC is starting to be acknowledged and accepted in its own right #commschat -8:59 PM May 20th, 2013

  

   not sure how work…I remember  (I think) blogging about it during horse meat scandal. #commschat -8:59 PM May 20th, 2013

  

 There really has never been a better time to work in#internalcomms due to breadth and immediacy of channels we now have #commschat -8:58 PM May 20th, 2013

  

  do others agree that there’s never been a more interesting time to be in IC? #Commschat -8:56 PM May 20th, 2013

  

 Well said. RT  The future holds whatever we want it to. Its up to us to create it and its exciting!#commschat -8:55 PM May 20th, 2013

  

  great, will look forward to reading that 🙂#commschat -8:55 PM May 20th, 2013

  

  The future holds whatever we want it to. It’s up to us to create it and it’s exciting! #commschat -8:55 PM May 20th, 2013

  

  Yep – doing a brief precis post conference on website #Commschat -8:54 PM May 20th, 2013

  

  I plan too, used  to collaborate with other #localgov colleagues UK wide #commschat -8:54 PM May 20th, 2013

  

  please do harp on! Will the case studies be published anywhere? #commschat -8:53 PM May 20th, 2013

  

 Anyone have final thoughts on what the future holds in the world IC? #ioicbristol13 is sure to answer some q’s… #commschat-8:53 PM May 20th, 2013

  

  sorry to harp on about #ioicbristol13 – case studies from orgs using Yammer, Sharept and Jive – what learned etc #Commschat -8:52 PM May 20th, 2013

  

    Yeah, that’s another benefit. Worth a look if budget is an issue #commschat -8:50 PM May 20th, 2013

  

    am considering, suppose benefit is staff can access from home?#commschat -8:49 PM May 20th, 2013

  

    Heard good things about this one. Have you looked into platforms developed at startups? #commschat -8:49 PM May 20th, 2013

  

  I think those who were at #thefuturestoryearlier this month might have some thoughts on that #commschat -8:48 PM May 20th, 2013

  

 RT : Final topic of the night: What can IC learn from other disciplines? And vice versa? #commschat -8:48 PM May 20th, 2013

  

   That might not be a negative. Tried ? Benefit of getting it free till you prove business case #commschat -8:47 PM May 20th, 2013

  

   I believe there are some others out there, even ‘simple’ tweaks in current system, etc.#commschat -8:47 PM May 20th, 2013

  

  can we find a way to use big data to support case for IC? #Commschat -8:46 PM May 20th, 2013

  

  think IC can learn from all areas as they can learn from us. Important that silos are broken down! #commschat -8:46 PM May 20th, 2013

  

   was looking into sharepoint, told too expensive #commschat -8:45 PM May 20th, 2013

  

  the culture and values of the company are vital for internal social networks to work #commschat -8:45 PM May 20th, 2013

  

 Final topic of the night: What can IC learn from other disciplines? And vice versa? #commschat -8:45 PM May 20th, 2013

  

   Maybe not that much. Have you checked with an IT specialist? #commschat -8:43 PM May 20th, 2013

  

 asked recently about looking into sharepoint and was told investment too much #commschat -8:42 PM May 20th, 2013

  

 RT : relevant piece by on intranets http://t.co/F5DYYVP4lO #commschat -8:42 PM May 20th, 2013

  

  agree! not the easiest sell though, was hard enough getting external social media channels adopted.#commschat -8:42 PM May 20th, 2013

  

  Need to decide on strategy and then decide what tactics will achieve it! #commschat -8:41 PM May 20th, 2013

  

  i don’t know much about the subject but looking forward to finding out its advantages at #ioicbristol13#Commschat -8:40 PM May 20th, 2013

  

   That’s interesting. Thanks for the tip! They’re big companies. #commschat -8:40 PM May 20th, 2013

  

  collab should help raise engagement, whuch in turn raises performance! IC are only poor relative if we let it#commschat -8:40 PM May 20th, 2013

  

 Another topic stemming from #IoICBristol13. T5: Where does the balance lie between tactics and strategy in IC? #commschat-8:38 PM May 20th, 2013

  

 Allowing people to provide instant feedback, and change comms to reflect that – gamification? #commschat -8:36 PM May 20th, 2013

  

  Yes, it is. Big fan. It doesn’t have to be actual games. It can improve engagement, but it needs to be controlled. #commschat -8:36 PM May 20th, 2013

  

  *sighs* seems a long way off for us, are they password protected or open to all? #commschat -8:36 PM May 20th, 2013

  

  is investment needed for a collaborative intranet too big a barrier? internalcomms often feels like poor relation!#commschat -8:35 PM May 20th, 2013

  

  Collaboration here is key, more than ever before. #commschat -8:35 PM May 20th, 2013

  

   that does indeed sound exciting… #commschat -8:35 PM May 20th, 2013

  

  if done right then yes, but it’s not easy and a button bashing game with leaderboards isnt gamification #commschat-8:34 PM May 20th, 2013

  

   At #Medibroker we are experimenting with that. It’s rather exciting. #commschat -8:34 PM May 20th, 2013

  

  T4 – has to be worth a punt? Looking forward to seeing augmented reality demo at #ioicbristol13 #Commschat -8:34 PM May 20th, 2013

  

   #Cisco is a different type of business and has a different biz model to many, I think. Budget and all.#commschat -8:33 PM May 20th, 2013

  

 relevant piece by  on intranetshttp://t.co/F5DYYVP4lO #commschat -8:33 PM May 20th, 2013

  

 A side thought re: social. T4: Is gamification worthwhile for internal comms? #commschat -8:33 PM May 20th, 2013

  

 RT : RT photography is key, low res poor quality images ruin even the best content #commschat -8:32 PM May 20th, 2013

  

 RT  T3 make intranets less dull and inefficient. Use ESN better, enable dialogue, real conversation#Commschat -8:32 PM May 20th, 2013

  

  works brilliantly for Starbucks!#Commschat -8:32 PM May 20th, 2013

  

  yes, moving from a broadcast intranet to a collaborative one can help engagement #commschat -8:32 PM May 20th, 2013

  

  I like that idea 🙂 #commschat -8:31 PM May 20th, 2013

  

 So true! >> RT  photography is key, low res poor quality images ruin even the best content#commschat -8:31 PM May 20th, 2013

  

 RT  photography is key, low res poor quality images ruin even the best content #commschat -8:31 PM May 20th, 2013

  

  photography is key, low res poor quality images ruin even the best content #commschat -8:31 PM May 20th, 2013

  

  – we use QR codes in employee mags and feedback sites to push ppl with no BYOD to content #Commschat -8:31 PM May 20th, 2013

  

  both Tesco and Asda have “external intranets” #commschat -8:30 PM May 20th, 2013

  

  With social, we have the channels but finding right approach, getting people to shift, is taking time. #commschat -8:30 PM May 20th, 2013

  

   think that’s true. Vast majority of smaller clients just don’t have the budget to produce decent video#commschat -8:30 PM May 20th, 2013

  

 Can intranets really evolve? Is there a more engaging option? #commschat -8:29 PM May 20th, 2013

  

   I think orgs are at diff’t stages with use of video. At #Cisco we’re able to use video-comms frequently.#Commschat -8:29 PM May 20th, 2013

  

  yip, web2.0 hasn’t reached internal comms, particularly public sector #commschat -8:29 PM May 20th, 2013

  

   I used to work on intranets. It now feels they’re so far away in time! #commschat -8:29 PM May 20th, 2013

  

 RT  T3 make intranets less dull and inefficient. Use ESN better, enable dialogue, real conversation#Commschat -8:28 PM May 20th, 2013

  

  T3 make intranets less dull and inefficient. Use ESN better, enable dialogue, real conversation #Commschat -8:28 PM May 20th, 2013

  

 T3 challenge is how do we give staff intranet access through their own devices if they don’t have it at work #commschat -8:28 PM May 20th, 2013

  

  Need to plan properly, so the magazine is relevant. Out of date content is as bad as no content #commschat -8:27 PM May 20th, 2013

  

  So true, I have high expectations, based on personal use, that aren’t yet being met at work #commschat -8:27 PM May 20th, 2013

  

  It has to be big, but it’ll evolve. Dunno how, though. Atm, there are many internal social media channels.#commschat -8:27 PM May 20th, 2013

  

 How will internal comms-geared apps change to address needs of workforce? Will they? #commschat -8:27 PM May 20th, 2013

  

  T3 intranets will have to develop to keep up with how staff are used to communicating outside work#commschat #commschat -8:26 PM May 20th, 2013

  

  it’ll continue to grow as people get more confident with it. Needs to stay fresh, you don’t want an internal myspace #commschat -8:25 PM May 20th, 2013

  

  is print timely enough? We do a qtly mag but the content has to have long shelf life #commschat -8:25 PM May 20th, 2013

  

 RT : One of key questions being asked at#ioicbristol13 is how we future proof IC. Your views? #commschat -8:25 PM May 20th, 2013

  

    True – employees also had the chance to win an iPod with each issue (although one went unclaimed!) #commschat -8:24 PM May 20th, 2013

  

 One of key questions being asked at #ioicbristol13 is how we future proof IC. Your views? #Commschat -8:24 PM May 20th, 2013

  

 All this segues into T3: What role will digital and social play over the next five years in internal comms? #commschat -8:24 PM May 20th, 2013

  

   Yep, not so much for clients, I think. #commschat -8:23 PM May 20th, 2013

  

   At  we do lots of internal print mags. Employees love high quality ones! #commschat -8:23 PM May 20th, 2013

  

   Agreed it is great for some messages. Distractions need to be avoided though. #commschat -8:22 PM May 20th, 2013

  

 I find video works. It doesn’t have to be ‘pro’ but helps if your subject/speaker is engaging, charismatic etc. Not always poss.#commschat -8:22 PM May 20th, 2013

  

  possibly-would be interesting to see a case study where it’s been done #commschat -8:21 PM May 20th, 2013

  

   agreed – we worked on internal print newsletters last year. Proved so popular client wants to do it again#commschat -8:21 PM May 20th, 2013

  

  any tips on how to win over IT? #Commschat -8:20 PM May 20th, 2013

  

   sometimes find video at work is not actually considered ‘work’, can be easier to read content#commschat -8:20 PM May 20th, 2013

  

 BYOD is vital – give people what they want, when and how they want it. We need to get over security issues, and quickly#commschat -8:20 PM May 20th, 2013

  

 RT  I still think print has a place for non-desk based workers. Employee magazines can be really useful #commschat -8:19 PM May 20th, 2013

  

  I still think print has a place for non-desk based workers. Employee magazines can be really useful #commschat-8:19 PM May 20th, 2013

  

  BYOD – saviour or curse? Does it cause security issues? #Commschat -8:18 PM May 20th, 2013

  

 RT : Content presentation is key. Being strict with what you include. Action led messaging. No vanity comms!#commschat -8:18 PM May 20th, 2013

  

   I disagree with this. They might expect a bit of that, but video at work is not identified with ‘fun’#commschat -8:17 PM May 20th, 2013

  

 . what happens when you can’t get people together in the same room? What’s the next-best option? #commschat-8:17 PM May 20th, 2013

  

  Budget is an issue here. No money, no platform or changes to the platform, etc. #commschat -8:16 PM May 20th, 2013

  

  Nothing beats face2face. If you can’t, let them get the info when good for them. Did it at Asda with Green Room!#commschat -8:16 PM May 20th, 2013

  

   a lot of talk recently about employees using their own mobile devices-good way to reach ppl?#commschat -8:16 PM May 20th, 2013

  

 RT : Employees consume so much succinct video content outside work. So, they expect the same at work. Rightly so. #commschat -8:16 PM May 20th, 2013

  

 Content presentation is key. Being strict with what you include. Action led messaging. No vanity comms! #commschat -8:15 PM May 20th, 2013

  

  Employees consume so much succinct video content outside work. So, they expect the same at work. Rightly so.#commschat -8:15 PM May 20th, 2013

  

 My twitter is not playing along tonight. Struggling to keep up with #commschat -8:14 PM May 20th, 2013

  

 How do you engage those hard to reach audiences that mentioned? Call centre employees, on the road drivers, etc#commschat -8:13 PM May 20th, 2013

  

 Going to be interesting what NHS employers boss Dean Royles has to say – NHS challenging times or what? #ioicbristol13#Commschat -8:13 PM May 20th, 2013

  

 Maybe we should try T2: How can internal communicators manage an increasingly disparate workforce? #commschat -8:13 PM May 20th, 2013

  

 What about taking a cue from Reddit, Buzzfeed, etc and changing the way content is presented? #commschat -8:11 PM May 20th, 2013

  

   Yep, always a positive to have someone who can take pictures/video #commschat -8:10 PM May 20th, 2013

  

  we can learn from those already communicating to peeps whose jobs don’t allow time for comms eg call centre agents #commschat -8:10 PM May 20th, 2013

  

   This might mean bringing in more specialists in-house #commschat -8:08 PM May 20th, 2013

  

 Anyone interested in #IC or going to the #IoICBristol13conference, tune in to #commschat now! -8:08 PM May 20th, 2013

  

 Do we also take a lesson out of news editors’ books too – relevant, short content that engages, as you say, with rich imagery?#Commschat -8:06 PM May 20th, 2013

  

 Evening, everyone! #commschat -8:06 PM May 20th, 2013

  

 I hear ya. MT : The days of long email are gone! #commschat -8:05 PM May 20th, 2013

  

 RT : On tonight’s #commschat we’ll talk about #IoICBristol13 and the latest in internal comms w/ . Topics and guest details TBA shortly! -8:05 PM May 20th, 2013

  

  more use of video and images. The days of long email and intranet posts are gone! #commschat -8:04 PM May 20th, 2013

  

 For reference, the (fantastic) programme of the conference is here: http://t.co/PhP5rZ26OU #commschat -8:04 PM May 20th, 2013

  

 Our first topic tonight is: How will engagement change when addressing audiences with shorter attention spans? #commschat-8:02 PM May 20th, 2013

  

 If its your first time, introduce yourself and don’t forget to use the #commschat tag. I’m Brittany, deputy ed of #commschat -8:02 PM May 20th, 2013

  

 RT : I’m sure our topics tonight will provoke some healthy debate from all you IC minded folk. Welcome !#commschat -8:02 PM May 20th, 2013

  

 Hello everyone #Commschat -8:00 PM May 20th, 2013

  

 Howdy all & welcome to #commschat IC edition. This week is ‘ annual conference. So today’s chat feat. pres. Suzanne Peck -8:00 PM May 20th, 2013

  

 Ready and waiting  #Commschat -7:54 PM May 20th, 2013

  

 Seven minutes to #commschat with #commschat -7:53 PM May 20th, 2013

  

 Tonight’s #commschat is on internal comms. Topics here:http://t.co/n8T1GnVzAf 8-9pm -7:35 PM May 20th, 2013

  

 Chat Alert: Join in the #CommsChat at 8pm GMT today. Ideal for people who want to talk Communication. -7:05 PM May 20th, 2013

  

 Interesting-looking #commschat tonight on all things#internalcomms. Starts 8pm. #IC #PR #comms -6:04 PM May 20th, 2013

  

 RT : President of , Suzanne Peck, will join us on #commschat to discuss this week’s annual conference. Topics: http://t.co/TuwWMYuaYJ -4:59 PM May 20th, 2013

  

 RT : President of , Suzanne Peck, will join us on #commschat to discuss this week’s annual conference. Topics: http://t.co/TuwWMYuaYJ -4:58 PM May 20th, 2013

  

  Hey there! You might be interested in tonight’s #commschat. It’s all about IC. Take a look:http://t.co/TuwWMYuaYJ -4:00 PM May 20th, 2013

  

 T6 of 6: What can IC learn from other disciplines?#commschat See you all tonight at 8pm GMT! -3:56 PM May 20th, 2013

  

 T5: Where does the balance lie between tactics and strategy in IC? #commschat -3:46 PM May 20th, 2013

  

 Topic 4: Is gamification worthwhile for internal comms?#commschat -3:40 PM May 20th, 2013

  

 Tonight’s  with  covers all things #IoICBristol13 and more – tune in to hear some #internalcommsgold! #commschat -3:38 PM May 20th, 2013

  

 T3: What role will digital and social play over the next five years in internal comms? #commschat -3:31 PM May 20th, 2013

  

 our MD Suzanne Peck is a guest on tonight’s#CommsChat event, talking about this week’s IoIC conference in Bristol#ioicbristol13 -3:11 PM May 20th, 2013

  

 T2: How can internal communicators manage an increasingly disparate workforce? #commschat -2:56 PM May 20th, 2013

  

 Looking forward to tonight’s CommsChat about the IoIC conference in Bristol from Wednesday. #CommsChat from 8-9 tonight. Do join in! -2:51 PM May 20th, 2013

  

 Looking forward to #commschat tonight about #ioicbristol13– anyone else planning on coming along to Bristol? -2:42 PM May 20th, 2013

  

 RT : On tonight’s #commschat we’ll talk about #IoICBristol13 and the latest in internal comms w/ . Topics and guest details TBA shortly! -2:42 PM May 20th, 2013

  

 Topic 1: How will engagement change when addressing audiences with shorter attention spans? #commschat -2:41 PM May 20th, 2013

  

 RT : President of , Suzanne Peck, will join us on #commschat to discuss this week’s annual conference. Topics: http://t.co/TuwWMYuaYJ -2:30 PM May 20th, 2013

  

 President of , Suzanne Peck, will join us on#commschat to discuss this week’s annual conference. Topics:http://t.co/TuwWMYuaYJ -2:29 PM May 20th, 2013

 

#CommsChat with the IoIC

This week's chat

The programme for the Institute of Internal Communication’s (IoIC) annual conference says, “Feeling empowered is what really engages and motivates an internal audience.” Through its conference programme, it seeks to address the question of engagement and the future of internal communications.

The conference takes place this week in Bristol and will bring together the brightest minds in internal comms. On #CommsChat tonight, we’ll be joined by IoIC president Suzanne Peck (@IoICNews) to discuss the latest in IC. The topics we’ll cover are below:

  • How will engagement change when addressing audiences with shorter attention spans?
  • How can internal communicators manage an increasingly disparate workforce?
  • What role will digital and social play over the next five years in internal comms?
  • Is gamification worthwhile for internal comms?
  • Where does the balance lie between tactics and strategy in IC?
  • What can IC learn from other disciplines?

Join us! We tweet from @CommsChat and #CommsChat takes place from 8-9pm UK time – for worldwide times, go here. Anyone can take part in the discussion – simply follow the hashtag here or on Twitter. If you can’t make the chat or would like to revisit it, a transcript will go up on Tuesday morning.

We’d love to hear your suggestions for future topics for #CommsChat – get in touch with Brittany by email or Twitter if you’ve got ideas.

 

Transcript of #CommsChat on cyber security

This week's chat

Last week, we were joined by now-frequent #Commschat-er Chris Woods, head of digital at Hanover. We discussed the growing threat of cyber security and its potential impact on business. Some topics covered include how hacks are handled internally, what steps are taken to protect a company’s digital assets and the reputational impact of cyber security.

Highlighted tweets:

@chrismwoods Comms pros have high-level access to company/client digital profiles. PRs should protect reputations not cause risk
@chrismwoods Look at what happened when @AP was hacked. Short-term reputational damage to AP & even to Twitter as a platform
@AllthingsIC always – employees are as important as customers. Makes sense to ensure everyone knows how to protect reputation
@PrometricCyber Although that training could come in handy when communicating how an incident happened after the fact as well.
Read the full transcript, with many helpful pointers and links from Chris, below:

  1. Good night all on . Thanks for the tweets. Slightly negative topic so cheers for staying involved!

  2. Thanks for hosting . Not the easiest of topics for , but useful links in there, thank you cc

  3. Any industry connected to the internet can be affected by cyber attack. Esp vulnerable = national infrastructure

  4. a big thanks to for being our guest. and to everyone for taking part

  5. Last Q for : What other industries are impacted by cyber security?

  6. Get well soon Andrew ‘s little person! Good example of where real life more important than Twitter!

  7. Although that training could come in handy when communicating how an incident happened after the fact as well.

  8. as always, the transcript will be up tomorrow.

  9. apologies for large silence there a sick child upstaris called me away id like to say a big thanks to

  10. A: Main thing government can do is to help educate people & businesses of the steps they need to take.

  11. Cyber security is a pressing governmental issue as well. What can the authorities do to limit crisis? for (hello?)

  12. Another recent example of a comms fail when it comes to cyber security

  13. well that investment is certainly important, necessary and good for business I’m sure

  14. what does staff certification look like in reality?

  15. . it’s often the people closest to you rather than some scary milicious hacker in a basement!!

  16. Best to have a plan of attack just in case. Also good to have staff certified to prevent such attacks.

  17. what about the financial investment large companies like Microsoft can make in protecting the data?

  18. Means that we rely on our customers & suppliers to protect against hacks, as much as firms rely on themselves

  19. I’ve captured recent hacks/takeovers via Storify inc Guardian, HMV and Burger King

  20. Good Q . Cloud services prob spread the risk. Servers in more places than one (if they can be isolated) then = good

  21. Take a look at tonight for discussion on cyber security and issues

  22. Hi Rachel, good to see you on i’ve missed the last few

  23. . And people in the UK don’t want a state filtered internet like China. Even if that means more cyber attack risk

  24. do you evaluate potential reputational impacts of poor cyber security

  25. My opionion is that cyber security shouldn’t be up to the state. It’s about personal and professional responsibility

  26. . what are your thoughts on companies using cloud based solutions? Does it help with security?

  27. Tip for keeping employees aware of rules: use real world examples of hacks and solutions. (Via )

  28. A4) I’m not sure how the globalised supply chains is relevant/different stance needed -do you have examples of good/bad approach?

  29. RT : Each corp relationship can add complexity & thus make networks hardr to protect against cyber attack.

  30. Each corporate relationship can add complexity and thus make networks harder to protect against cyber attack.

  31. always – employees are as important as customers. Makes sense to ensure everyone knows how to protect reputation

  32. on subject of international. Is the Chinese approach the right one. Presumably with Green Dam installed, no one can hack?

  33. Also re tip for ensuring comms team know the rules. Keep showing them examples of cyber attacks, then how 2 avoid

  34. Great conversation about going on right now with . What would you say are the best security practices?

  35. MT : Q4) How has cyber security evolved as companies now have globalised supply chains and international stakeholders?

  36. . nice lead into your specialism there. Internal Comms! Not just rules. Too many rules never read.

  37. Topic 4) How has cyber security evolved as companies now have globalised supply chains and international stakeholders?

  38. lets move to the next topic and all those with global audiences.

  39. Curious about the hackers comment – what’s your best advice/tip when it comes to ensuring employees know the rules?

  40. RT : are there any high profile examples of victims? lets not forget hashtags

  41. Malicious hackers, yes. Kids in bedrooms trying to find value from public content / open data, no.

  42. Evening all, sorry to be so late! Note to followers – am now in for next 30 mins. Join in the conversation using >

  43. Best practice re cyber security inc. (5) making sure firewalls and anti-virus software is installed and up-to-date

  44. Best practice re cyber security inc. (4) moving towards two-step authentication e.g.

  45. Best practice re cyber security inc. (3) ensuring mobile devices have keypad locks

  46. . A hacker is not necessarily a malicious hacker. Eg hackers who use open data to shed light on an important story.

  47. We do seem to be way too lenient on hackers, considering the reputational damage potential

  48. to paraphrase Monty Python, hangings too good for them.

  49. I wondered when someone was going to say that. Hopefully no one here will be hacked! More best practice …

  50. then come up with some good examples or comments. we’d love to hear

  51. RT : This is so dull. I wish someone would hack it –> 🙂

  52. If hackers can be traced & prosecuted by law enf. Tho multinational agreements eg could make easier

  53. I recently wrote on the topic of cyber security & reputation, specifically for comms pros here:

  54. This is so dull. I wish someone would hack it

  55. Look at what happened when was hacked. Short-term reputational damage to AP & even to Twitter as a platform.

  56. There’s an opportunity to learn from hackers – like the guy given a job at Facebook

  57. Best practice re cyber security inc. (1) change your computer passwords monthly

  58. Good question, . I’m about to post some best practice. See … give me 1min …

  59. RT : . Yes, , the BBC etc already been hacked by the Syrian Electronic Army.

  60. . Yes, , the BBC etc already been hacked by the Syrian Electronic Army.

  61. RT : topic 3 What does best practice look like? Can hackers be punished? –> does anyone think they shouldnt be punishd

  62. Is it as simple as refreshing passwords every couple of weeks?

  63. topic 3 What does best practice in cyber security look like? Can hackers be punished?

  64. lets move to topic 3 (possibly come back to topic 2)

  65. Hi & all readers. Sarah here, online PR & social media manager. What would you suggest is best practise?

  66. should we all be afraid od the Syrian Electronic Army

  67. is v hard to disprove. Makes it easy get out.

  68. thanks for sharing example. Yes, most of the time companies seek help after a hack, not prepare for one.

  69. My IP address has been identified as spam on so won’t be able to follow again tonight 🙁

  70. . currently it’s not NGOs who are the threat. Most of the time they play by the rules. It’s the Syrian Electronic Army.

  71. i used to work for security comms comp and orgs came to us after a security incident-reactive rather than proactive

  72. such as oil and gas, fur industry, financial services, and so on

  73. is it mainly going to happen in sectors where there are active NGOs who want to hijack the brand

  74. Has anyone out there faced a cyber attack while in a PR or social media role for a company or client? (Big of you to admit it!)

  75. Hi all, Helen here-i work in the comms industry-currently travelling but will contribute where signal allows!

  76. does this really happen that frequently?

  77. everyday a politician, businessman or celebrity claims twitter/facebook/etc was hacked into and racist tweet wasnt theirs

  78. Evening all, Padraic here from Vodafone Ireland. Looking fwd to the session this evening

  79. and are they causing risk? have we got any good examples?

  80. Comms pros have high-level access to company/client digital profiles. PRs should protect reputations not cause risk

  81. I’m Chris, head of digital . Thanks for having me on this evening.

  82. Hi you have to get the hashtag totally right – its . Welcome.

  83. Going on right now: on the topic of online security

  84. Going on right now: on the topic of online security

  85. Just come across , an interesting concept. Will be following the hashtag for the next hour . Debating cyber security

  86. lets start with topic one: Why is cyber security an important issue for communications professionals?

  87. But please remember, its always polite to introduce yourself first. & with that, Im Andrew, publisher & editor of

  88. Please join in with insightful questions, acerbic wit, or just make the occassional LoLs and IMHOs.

  89. Here to guide us on this issue is Chris Woods, digital director from Hanover.

  90. Lax security on social media and in digital communications can impact an organisation’s reputation.

  91. Cyber security has become a serious issue for everyone from a Facebook account holder to a small business to the armed forces.

  92. Welcome everyone, it’s 8pm, BST. Time for CommsChat.

  93. Go make a cup of coffee, pour a glass of wine, or mix up a chili martini, for CommsChat starts in three minutes.

 

#Commschat on cyber security

This week's chat

Cyber security has become a serious issue for everyone from a Facebook account holder to a small business to the armed forces. Twitter is especially prone to hacks, both serious and humorous. Regardless of the severity, maintaining security on social media and in digital communications can impact an organisation’s reputation.

Chris Woods, digital director from Hanover, has highlighted the impact cyber security can have on a communications consultancy’s reputation and efficacy. He will join us on Monday at 8 p.m. GMT. Will you?

Topics to be discussed include:

  • Why is cyber security an important issue for communications professionals?
  • What is the impact on reputation in the event of a breach of security?
  • What does best practice in cyber security look like? Can hackers be punished?
  • How has cyber security evolved as companies now have globalised supply chains and international stakeholders?
  • Cyber security is a pressing governmental issue as well. What can the authorities do to limit crisis?
  • What other industries are impacted by cyber security?

Join us! We tweet from @CommsChat and #CommsChat takes place from 8-9pm UK time – for worldwide times, go here. Anyone can take part in the discussion – simply follow the hashtag here or on Twitter. If you can’t make the chat or would like to revisit it, a transcript will go up on Tuesday morning.

We’d love to hear your suggestions for future topics for #CommsChat – get in touch with Brittany by email or Twitter if you’ve got ideas.